Shipping policy

Dispatch

Orders are dispatched within 1–3 business days of payment confirmation, subject to stock availability. You'll receive a shipping confirmation email with tracking details once your order has been dispatched.

Orders placed on weekends or public holidays will be processed on the next business day.

Pre-orders and out-of-stock items

Some products may be available for pre-order when stock is being restocked. Estimated dispatch dates are shown on the product page. We'll keep you updated by email if there are any delays.

Domestic shipping (Australia)

We ship Australia-wide via our courier partners. Delivery timeframes after dispatch are typically:

• Metro areas: 2–5 business days
• Regional areas: 3–7 business days

Timeframes are estimates only and may vary due to carrier volumes, public holidays, or circumstances outside our control.

Shipping costs

Shipping costs are calculated at checkout based on your location and order weight.

Order tracking

Once your order has been dispatched, you'll receive a confirmation email with a tracking number. You can use this to follow your delivery through our courier's website.

Damaged or lost orders

If your order arrives damaged or is lost in transit, please contact us at hello@lum8wellness.com within 7 days of the expected delivery date and we'll work to resolve it promptly.

Questions

For any shipping queries, contact us at hello@lum8wellness.com. We aim to respond within 1–2 business days.